Managed Services - Total IT - Computer Repairs, I.T. Support, iPhone and iPad Repairs, New Computers & Laptops

Managed I.T. Services for Business

As a business with a Managed I.T. Support agreement with Total IT, we become your “Virtual I.T. Department”, on call whenever you or your staff need assistance.

Through pro-active monitoring and scheduled maintenance, we can keep your computer systems and I.T. infrastructure performing at its peak, and identify potential issues before they escalate into serious problems. Using secure remote support software, we can connect to your computer systems via the internet to provide on-demand support or complete regular maintenance.

A Managed I.T. Support Agreement allows you to delegate the maintenance and care of your I.T. systems and equipment to Total IT so you and your staff can focus on what matters most.

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Advantages of Business I.T. Support

Pro-active monitoring & maintenance

By applying a pro-active approach to I.T. support, we’re able to find and eliminate issues before they develop into a serious problem that would result in downtime. Using advanced monitoring software, critical systems and servers can be monitored to pro-actively manage issues before your business is effected. We’ll help keep you’re business running at 100%.

Keep your systems secure

Keeping your systems secure by ensuring your Anti-Virus and Internet Security software is configured correctly and up to date, and ensuring your PC’s have the very latest updates and security patches is an important part of keeping your business secure. We help you manage this by closely monitoring the status of your systems and ensuring any available and important updates are installed.

Phone & Remote I.T. Support

When you need us, we’re only a phone call away. Through secure remote support software we can connect to your system over the internet and provide on-demand support to troubleshoot and resolve most software-based issues.

Priority Support

As a Business I.T. Support customer of Total I.T. Australia, you’ll receive priority support. Running your business successfully without your I.T. systems operating correctly is extremely challenging. When a situation develops, you can rest assured that help is only a phone call away.

Want to know more?

To find our more about how Total IT can help with your organisations IT systems, contact us today.

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Frequently Asked Questions

Can I add additional users as my business grows?

Yes. You can add additional devices or users to your support plan as required.

What hours are phone and remote support available?

Our standard hours are 9:00am am to 5:00pm Monday to Friday. If you require support outside of these hours, we can customise a support plan to suit your specific needs.

Is there a limit on included Phone & Remote Support?

No. Phone & Remote Support is provided without any limit, however there are certain issues that cannot be addressed remotely due to the type of fault, or the amount of time required to address the issue remotely (i.e. computers that are not turning on). In these situations on-site service would be required.

Is On-Site Support available?

As a Business I.T. Support customer of Total I.T. Australia, you’ll receive priority on-site support*.

Standard rates apply for On-site service. Brisbane area only.